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Office Administration
Secretarial & Office Management
Secretarial & Office Management
9 Sections
37 Lessons
5 Days
Curriculum
9 Sections
37 Lessons
5 Days
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Introduction to Office Management
4 Items
1.0
Principles of office management
1.1
Administrative functions of an office
1.2
Contemporary Vs modern office management
1.3
Office management and technology
Delegation
4 Items
2.0
Understanding delegation
2.1
Principles of effective delegation
2.2
Recording and task prioritization
2.3
Managing feedbacks
Communication Skills
4 Items
3.0
Communication styles
3.1
Oral and verbal communication skills
3.2
Networking skills
3.3
Email and telephone calls management
People Management Skills
5 Items
4.0
Understanding workplace dynamics
4.1
Goal setting
4.2
Emotional intelligence
4.3
Decision making strategies
4.4
Conflict Management
Office Finances and Procurement Functions
4 Items
5.0
Understanding financial documents
5.1
Expenditure monitoring
5.2
Procurement management
5.3
Asset management
Customer Service Skills
4 Items
6.0
Customer care strategy
6.1
Managing customer expectations
6.2
Maintaining positive impression
6.3
Managing customer feedback
Documents and Records Management
4 Items
7.0
Information and data management
7.1
Filing methods and types
7.2
Documents privacy and security
7.3
Records management Systems
Office Performance Measurement
4 Items
8.0
Understanding workplace regulations
8.1
Principles of performance management
8.2
Performance assessment
8.3
Coaching
Leadership and Governance
4 Items
9.0
Introduction to corporate governance
9.1
Strategic leadership
9.2
Teamwork development
9.3
Accountability mechanisms
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